Great story travelling the socials & for all in the service industry a perfect motivation
Adapted from Facebook post:
“I was waiting in line for a ride at the airport. When a cab pulled up, the first thing I noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out & rounded the car to open the back passenger door for me.
He handed me a laminated card and said: ‘I’m Wasu, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’
Taken aback, I read the card. It said: Wasu’s Mission Statement:
To get my customers to their destination in the quickest, safest, and cheapest way possible in a friendly environment.
This blew me away. Especially when I noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wasu said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.
Handing me my drink, Wasu said, ‘If you’d like something to read, I have Good Housekeeping magazine, Reader’s Digest, The Bible, and a Travel + Leisure magazine.’
Wasu handed me another laminated card, ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’
Then he advised me of the best route to my destination for that time of day. He also let me know that he’d be happy to chat and tell me about some of the sights or, if I preferred, to leave me with my own thoughts.
‘Tell me, Wasu,’ I was amazed & asked him, ‘have you always served customers like this?’
Wasu smiled into the rear view mirror. ‘No, not always. In fact, it’s only been in the last two years. My first 5 years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard about power of choice one day.’
‘Power of choice is that you can be a duck or an eagle.’
‘If you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. Stop complaining!’
‘Don’t be a duck. Be an eagle. Ducks quack & complain. Eagles soar above the crowd.’
‘That hit me right,’ said Wasu. He continued & said, ‘It is about me. I was always quacking & complaining, so I decided to change my attitude & became an eagle. I looked around at the other cabs & their drivers. Cabs were dirty, the drivers unfriendly & the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’
‘I take it that has paid off for you,’ I said.
‘It sure has,’ he replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. My customers call me for appointments or leave a message on it.’
Wasu made a choice. Stop quacking like a duck & soar like an eagle.”
At TAG (Travel Assignment Group) we firmly believe our customer experience is what sets us apart & we are committed to that mission statement🦅
#tagtravel